Paylane

Dispute Policy (Mode A)

Version: 1.0.0 · Last updated: 2026-07-28

When disputes apply

Mode A freelance escrow only, typically from Delivered or RevisionRequested (and limited earlier cases for fraud/no-show).

What is NOT disputable

  • Mode B successful API responses (default)
  • Terminal Mode A states (Accepted, AutoReleased, Resolved, Cancelled, Expired)
  • Preference disagreements without evidence after auto-release

Process

  1. Either party opens dispute → escrow frozen, auto-release paused
  2. Evidence window: 72 hours (default) — uploads, hashes, checklist notes
  3. Admin reviews; may wait for window or decide if both sides submitted
  4. Admin resolves: ReleaseToWorker | RefundToClient | Split
  5. On-chain resolveDispute; decision final and fully audit-logged

Evidence requirements

  • Linked to job id; allowlisted file types; size limits
  • Fake payment screenshots do not count — only verified chain/Gateway events

Split logic

workerAmount + clientAmount == escrow amount. Platform fee applies to worker share only.

Admin misuse controls

Full AuditLog + confirmation UI; no silent balance drains.